I haven't broken my wrist. I'll give it another month then see if there's anything else they can do about it. Bloody hard to find out mind. I tried calling before our holiday but couldn't get through. Same today, on hold for 30 mins before I hung up then called again using a different option. This got me through to reception which she then only forwarded me on to the same line for another 5 mins. I was about to hang up when she picked up the phone again said that she may be able to help. She could, and told me within 2 minutes. Idiots!
I left a message on their message board saying that the doctors and nurses were great but the reception system sucked. That made me feel better.